E500 Push Message for Key:Line

Bob-McCarthy · ‎08-26-2024

Poly Edge 500 Push message Key:Line is not executing. It does for VVX 600,601 and 450.

All other messages seem to work. Firmware 8.2.2.1176 , also tested on earliest firmware 8.0.2.3260.

M_Salman · ‎08-26-2024

Hi @Bob-McCarthy Welcome to Poly HP Support Community.

Due to limited support, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

I'm an HP Employee.

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SteffenBaierUK · ‎08-30-2024

Hello @Bob-McCarthy ,

welcome back to the HP Poly community.

From our VoIP FAQ:

Feb 04, 2013 Question: Can I remotely control the Phone or send content to the Phone?

Answer: The <apps/> parameter can be used to utilize the push server controls and more information can be found => here <=
Using any Base Profile other than Generic the below described <apps/> examples will not work

The above explains how to use the Phone logs that can help you understand what potentially is wrong. The Push feature is pretty ancient so it could be a feature not fully supported or checked anymore on the later Edge E Phones?

Can you not use the REST API instead?

The next step, as already outlined by @M_Salman is to open a ticket with Support as anything in the community is run by volunteers.

Best Regards

Steffen Baier

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