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- EFK - Macro with DTMF failing when using SIP INFO
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06-19-2019 09:20 AM
Hi,
I'm trying to define a softkey which will send DTMF during a call.
The VVX 601 is configured to use DTMF via SIP INFO only.
When the user press the softkey, the VVX only sends one SIP INFO with the first digit of the DTMF's sequence (whereas there are more).
I've tested the firmwares 5.6.1, 5.9.2 and 6.0.0 with the same result.
The very same scenario is working fine when the VVX is configured to use DTMF with RFC2833.
The softkey settings are:
softkey.2.action="0000#$Tdtmf$" softkey.2.enable="1" softkey.2.insert="0" softkey.2.label="Enreg." softkey.2.precede="0" softkey.2.use.active="1" softkey.2.use.alerting="0" softkey.2.use.dialtone="0" softkey.2.use.hold="0" softkey.2.use.idle="0" softkey.2.use.proceeding="0" softkey.2.use.setup="0
When the RFC2833 is enabled:
- the DTMF settings are:
tone.dtmf.rfc2833Control="1" tone.dtmf.viaRtp="1" voIpProt.SIP.dtmfViaSignaling.rfc2976="0"
- the log are:
0619154733|efk |1|00|Got call state change: [4] 0619154733|efk |1|00|Got call state change: [4] 0619154733|efk |1|00|Got call state change: [2] 0619154733|efk |1|00|Got call state change: [3] 0619154733|efk |1|00|Got call state change: [4] 0619154733|efk |1|00|Got call state change: [5] 0619154733|efk |1|00|Got call state change: [6] 0619154733|efk |1|00|EFK is in connected state. 0619154738|net |4|00|rtosNetwork net04: netwSend() - sendto() call failed. fd 213 errno=22 0619154746|efk |1|00|Macro [0000#$Tdtmf$] is valid. 0619154746|efk |1|00|Action [0000#$Tdtmf$] looks good. 0619154746|efk |1|00|No more input... 0619154746|efk |1|00|Efk exec engine: adding token [0000#] 0619154746|efk |1|00|Efk exec engine: adding token [Tdtmf] 0619154746|efk |1|00|User buffer contains [0000#]. 0619154746|efk |1|00|Executing [dtmf], user buffer contains [0000#]. 0619154746|efk |1|00|DTMF dial is sending digits: [0000#] 0619154746|efk |1|00|EFK Exec engine said we are done and will stop. 0619154750|efk |1|00|Got call state change: [7] 0619154750|efk |1|00|Got call state change: [0]
When the SIP INFO is enabled:
- the DTMF settings are:
tone.dtmf.rfc2833Control="0" tone.dtmf.viaRtp="0" voIpProt.SIP.dtmfViaSignaling.rfc2976="1"
- the log are:
0619155145|efk |1|00|Got call state change: [4] 0619155146|efk |1|00|Got call state change: [4] 0619155146|efk |1|00|Got call state change: [2] 0619155146|efk |1|00|Got call state change: [3] 0619155146|efk |1|00|Got call state change: [4] 0619155146|efk |1|00|Got call state change: [5] 0619155146|efk |1|00|Got call state change: [6] 0619155146|efk |1|00|EFK is in connected state. 0619155150|net |4|00|rtosNetwork net04: netwSend() - sendto() call failed. fd 213 errno=22 0619155154|efk |1|00|Macro [0000#$Tdtmf$] is valid. 0619155154|efk |1|00|Action [0000#$Tdtmf$] looks good. 0619155154|efk |1|00|No more input... 0619155154|efk |1|00|Efk exec engine: adding token [0000#] 0619155154|efk |1|00|Efk exec engine: adding token [Tdtmf] 0619155154|efk |1|00|User buffer contains [0000#]. 0619155154|efk |1|00|Executing [dtmf], user buffer contains [0000#]. 0619155154|efk |1|00|DTMF dial is sending digits: [0000#] 0619155154|efk |1|00|EFK Exec engine said we are done and will stop. 0619155202|efk |1|00|Got call state change: [7] 0619155202|efk |1|00|Got call state change: [0]
Best regards,
Laure
Solved! Go to Solution.
Accepted Solutions
06-20-2019 12:12 AM
Hello @lbonis
As you are a Service Provider we raised 1-12668570587
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
06-19-2019 11:55 AM
Hello @lbonis ,
welcome back to the Poly Community.
This would need to come into Support.
In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.
End Customers are usually unable to open a ticket directly with Poly support.
If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.
If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
06-20-2019 12:12 AM
Hello @lbonis
As you are a Service Provider we raised 1-12668570587
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
06-28-2019 02:14 AM
Hi,
This update is to share the workaround provided by Polycom.
The goal is to use the dialpad events instead to enable the VVX to send DTMF via SIP INFO.
So instead of the macro:
"0000#$Tdtmf$"
when can use:
"$FDialpad0$$FDialpad0$$FDialpad0$$FDialpad0$$FDialpadPound$"
Laure