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‎08-07-2025 01:03 PM - last edited on ‎08-07-2025 03:36 PM by Level 15

HP Recommended

Hi, we have been using the Edge E550 phones along with Axis A8105-E and I8116-E Video Intercoms for door access for a few years.

 

PVOS 8.22 works displaying H264 video on the screen when a call is answered. 8.23 and 8.3 suddenly do not work with the intercoms and do not display video when calling the door intercom or when the door intercom calls the phone.

 

The following in the sip.cfg has worked up to and including 8.22 to have the video display on the phone when answering:

feature.audioVideoToggle.enabled="1"
video.enable="1"

There is no mention of removing video support in the release notes of 8.23 and 8.3, so I'm wondering if this is a bug, or if something has been removed and just not documented. Downgrading back to 8.22 fixes the issue.

1 REPLY 1

‎08-07-2025 03:37 PM

HP Recommended

Hello @CESIT ,

 

Welcome to the HP Poly community.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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