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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎10-15-2024 12:12 AM

HP Recommended
Product: CCX 505-M

For Disabling the Poly CCX Firmware auto update, From Web UI i have cleared the upgrade server and it stopped auto update. But I now  want to update it again. How to enable auto update again?

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2 REPLIES 2

‎10-15-2024 12:15 AM

HP Recommended

Hello @Dinesh0909 ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the Software version you currently use for the HP Poly product you use,  please also include the current Provider such as Microsoft Teams, Zoom Rooms, USB mode, SIP/H.323 mode, etc.

 

This is important, especially in the future, when someone finds this post in days, months, or years.

 

Please do not simply edit the original post but reply with the versions.

 

In the FAQ or the Read 1st section, we remind users why this is important.

 

Also from our VoIP FAQ:

 

Oct 7, 2011 Question: How can I set up my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <= and you need Poly Lens now to get access to Poly Software.

 

Use Option 1 

 

If an issue like this cannot be resolved via a public community post, and no other volunteers reply, please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎10-15-2024 12:38 AM

HP Recommended

Hello Steffen,

please find the requested details

 

downgraded version 8.1.5.converter.0031

I want to update to 9.0.0.10460.

 

We are using Microsoft Teams in this device.

 

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