Error message on soundstation ip5000

[Anonymous]

hi? am having a problem with a polycom sounstation ip5000. it keeps saying "error, application is not present"! how do i sort this problem to have it boot normally?

help urgently needed.

[SteffenBaierUK]

Hello chikopela,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

ep 27, 2012 Question: I get the error Message “application not present / found” on my phones screen

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Dear sir/madam,

I've tried to re-update the firmware to the latest available according to your support website (http://support.polycom.com/PolycomService/support/us/support/voice/soundstation_ip_series/soundstati... and by following your guide for How to Provision (http://support.polycom.com/global/documents/support/setup_maintenance/products/voice/How_to_Provisio...

However, my phone says that the firmware is not compatible with the phone. When I look in the config file that initially is named 000000000000.cfg (master config file) there's application paths for a few soundstation IP types but not the SoundStation IP 5000. I've tried 3 different versions checked in the UC Software Release Matrix (http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html) but they all won't work.

Is it possible that the UC Software upgrade is not compatible with the SoundStation IP 5000? Can anyone provide me a link to the right UC Software version that is compatible with my SoundStation IP 5000?

Best regards,

Peter Kok

[SteffenBaierUK]

Hello ,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

and

Jan 04, 2013 Question: What does the message "Image is not compatible" mean?

Resolution: Please check => here <=

If you follow the phone will upgrade.

I suggest you use UCS 4.0.6

Above explains that both the Updater and the UCS software must be in the same the directory in an unzipped / extracted form.

The Phone would expect to download 3111-30900-001.bootrom.ld first and then after this 3111-30900-001.sip.ld

All this should show in the logs of your provisioning server.

The only other reason the phone would fail to do so is that the Phone is actually a Polycom development unit.

You could see this on the countdown as it starts from 99 instead of 10.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services