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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎06-14-2013 04:46 PM

HP Recommended

Hi, 

 

does anybody have experiences with registering a Polycom IP phone (mine is VVX 500) at  AVM Fritzbox SIP server?

I get an error message that there is no line connected. But I cannot see why. 

Also is there a protocol that describes in detail why the registration failed?

 

Thanks a lot for any answer 

Regards

Kai

Category:
9 REPLIES 9

‎06-15-2013 02:07 AM

HP Recommended

Hello Kai,

welcome to the Polycom Community.

 

Even that the Fritz!Box is not a officially supported Platform it is a simple SIP server and I use one myself and got multiple phones registered succesfuly.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-16-2013 05:28 PM

HP Recommended

Thanks a lot it was really not too difficult with your example page.

 

I also created an FTP server as Provisioning Server with filezilla server to provide <MAC>-directory.xml for my contact list - works also great with the perl script you recommended in another post.

 

But one last question: how can I access the local .cfg files that I cannot export or modify via the web interface like features.cfg and site.cfg. Is there e.g. a way that they are read and written via the Provisioning Server?

 

Thanks again for your great help.

Kai

 

Was this reply helpful? Yes No

‎06-17-2013 01:24 AM

HP Recommended

Hi Kai,

 

check this:

 

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

 

Above explains how you can load these templates in the \config subdirectory.

 

The Idea usually would be to either use these or just use the snippets you need and create your own file with only the parameters you need to use.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-08-2015 04:28 PM

HP Recommended
@SteffenBaierUK wrote:

Hi Kai,

 

check this:

 

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

 

Above explains how you can load these templates in the \config subdirectory.

 

The Idea usually would be to either use these or just use the snippets you need and create your own file with only the parameters you need to use.

 

Best Regards

 

Steffen Baier

 

Was this reply helpful? Yes No

‎12-08-2015 04:28 PM

HP Recommended

Hi to all,

just new here...

I have the following problem:

Using a Fritzbox 7360 I managed to run quite a few VOIP telefones from GRandstream.

Now I bought a Polycom IP7000 - but I'm unable to get this running.

It's properly in the network I'd say, but at line info it says Not Registered

 

I put in the SIP info from the Fritzbox, but it seems something is missing.

Is there any document, that describes what to set at IP7000?

Or what could be the problem I have?

I'd be very happy to get some help

 

Thanks in advance

Best regards

Thomas

Was this reply helpful? Yes No

‎12-08-2015 11:13 PM

HP Recommended

Hello Thomas,

welcome to the Polycom Community.

 

Having a Fritz!Box myself I know it works as I had phones registered in the past.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-09-2015 03:25 AM

HP Recommended

Hi,

 

that I already tried...

But still doesn't work

I put it in via Menu and another time after resetting the IP7000 by Internet Browser

Still not working

Was this reply helpful? Yes No

‎12-09-2015 03:57 AM

HP Recommended

Hello Thomas,

I am not sure what you are doing but on my 7390:

 

image

 

image

 

image

 

image

 

The Phone registers:

 

1209104912|sip |0|03|>>> Data Send to 192.168.177.1:5060
1209104912|sip |0|03| REGISTER sip:fritz.box SIP/2.0
1209104912|sip |0|03| Via: SIP/2.0/UDP 192.168.177.103;branch=z9hG4bK65d1059e86AC3A3D
1209104912|sip |0|03| From: "622" <sip:622@fritz.box>;tag=ACED3D6D-B05D465A
1209104912|sip |0|03| To: <sip:622@fritz.box>
1209104912|sip |0|03| CSeq: 2 REGISTER
1209104912|sip |0|03| Call-ID: 88b4b295-e5942252-94a5f899@192.168.177.103
1209104912|sip |0|03| Contact: <sip:622@192.168.177.103>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER"
1209104912|sip |0|03| User-Agent: PolycomSoundStationIP-SSIP_7000-UA/4.0.9.0509
1209104912|sip |0|03| Accept-Language: en
1209104912|sip |0|03| Authorization: Digest username="622", realm="fritz.box", nonce="D0535EDD04495B7F", uri="sip:fritz.box", response="74895120e9aa05ba216da7dbe660009b", algorithm=MD5
1209104912|sip |0|03| Max-Forwards: 70
1209104912|sip |0|03| Expires: 3600
1209104912|sip |0|03| Content-Length: 0
1209104912|sip |0|03| 
1209104912|sip |0|03|<<<Packet Received
1209104912|sip |0|03| SIP/2.0 200 OK
1209104912|sip |0|03| Via: SIP/2.0/UDP 192.168.177.103;branch=z9hG4bK65d1059e86AC3A3D
1209104912|sip |0|03| From: "622" <sip:622@fritz.box>;tag=ACED3D6D-B05D465A
1209104912|sip |0|03| To: <sip:622@fritz.box>;tag=4F137C341B5D2999
1209104912|sip |0|03| Call-ID: 88b4b295-e5942252-94a5f899@192.168.177.103
1209104912|sip |0|03| CSeq: 2 REGISTER
1209104912|sip |0|03| Contact: <sip:622@192.168.177.103>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER";expires=300
1209104912|sip |0|03| User-Agent: AVM FRITZ!Box Fon WLAN 7390 84.06.30 (Jul 10 2015)
1209104912|sip |0|03| Supported: 100rel,replaces,timer
1209104912|sip |0|03| Allow-Events: telephone-event,refer,reg
1209104912|sip |0|03| Allow: INVITE,ACK,OPTIONS,CANCEL,BYE,UPDATE,PRACK,INFO,SUBSCRIBE,NOTIFY,REFER,MESSAGE,PUBLISH
1209104912|sip |0|03| Accept: application/sdp, multipart/mixed
1209104912|sip |0|03| Accept-Encoding: identity
1209104912|sip |0|03| Content-Length: 0


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎12-10-2015 07:17 PM

HP Recommended

Hallo Steffen,

 

you made my day...

I put fritz.box under adress instead of 622 !

Now it works - thanks a lot

 

Have a good day !

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