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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎10-26-2015 05:52 AM

HP Recommended

Hi there,

 

I am currently experiecing an issue where I am unable to ring an extension number. When i ring this particular extension it goes straight to hold music. The user at the other end is not alerted that a colleague is placed on hold.

 

The if you ring the user with the full number then it works and also this only affects one ext number to another.

 

Other colleagues can ring this extention number and have found no problems, just that particular user.

 

They have checked that the user is not blocked or anything like that.

 

Has anyone else come across this issue?

1 REPLY 1

‎10-26-2015 06:07 AM

HP Recommended

Hello AZ,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC server

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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