[FAQ] Can the Phone send Telephony Event Notifications?

[SteffenBaierUK]

Polycom supports the functionality of Phones sending Telephony Event Notifications to one or multiple remote servers

Option 1 Enabling the Functionality via the Web Browser:

Browse to the IP Address of the Phone and then choose Settings => Applications

NOTE: The User Login and Logout does not work with LYNC or Skype for Business and is for => this <= feature only!

The Telephony Notification URL is the destination for the HTTP POST message in XML format containing the relevant notification

Option 2 Enabling the Functionality via configuration files:

<event apps.telNotification.incomingEvent="1"  apps.telNotification.URL="10.252.149.106:6400" />

In both of the above examples the URL (10.252.149.106) we have utilized is for example a local PC listening with a socket on port 6400. Both the URL and the port can be defined freely. No port means port 80.

An example Event of an Incoming call to a phone is reported in this format:

Receiving Events:

POST / HTTP/1.1
Accept: image/bmp, application/xhtml+xml
Host: 10.252.149.106:6400
User-Agent: Microbrowser/1.1 PolycomVVX-VVX_410-UA/5.3.0.3844 Type/Application
Content-Length: 466
Content-Type: text/xml

<PolycomIPPhone>
<IncomingCallEvent>
<PhoneIP>10.252.149.109</PhoneIP>
<MACAddress>0004f280623c</MACAddress>
<LineNumber>1</LineNumber>
<CallingPartyName>steff-vvx2</CallingPartyName>
<CallingPartyNumber>sip:steff-vvx2@t3voipuk.lab</CallingPartyNumber>
<CalledPartyName>steff-vvx1</CalledPartyName>
<CalledPartyNumber>sip:steff-vvx1@t3voipuk.lab@t3voipuk.lab</CalledPartyNumber>
<TimeStamp>2014-11-24T15:10:54+00:00</TimeStamp>
</IncomingCallEvent>
</PolycomIPPhone>

A simple free tool like Websnarf from => here <= could be used to receive these messages

I have attached my modified Version.

It's pretty simple:

In my example, it was running within the Temp Directory which had a DIR subdirectory and was listening to port 8080.

For each received Telephony Event it would write an XML file into the DIR Directory.

Troubleshooting:

1128172816|wmgr |4|00|Unable to send notification to 

Setting the logging Levels manually:

• Settings > Logging > Global Settings > Global Log Level Limit > Debug
• Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > VVX/SPIP/SSIP prior to 5.5.0 = 180
• Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Edge E, Trio 8300 & Trio 8300, Edge E or VVX after 5.5.0 = 1000
• Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Edge E (8.2.1 or later), Trio 8800,8500, C60 or CCX 10240
• Settings > Logging > Module Log Level Limits > Wapp Mgr > Debug