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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎04-16-2024 04:15 AM

HP Recommended

How to customize the background or add a picture of a Poly Visual+ / VisualPro connected to a compatible Poly Trio

 


It may be desirable to customize the background or change the originally displayed background on a Polycom Visual+

The built in background Pictures can simply be changed using the Web Interface:

 

SteffenBaierUK_2-1713262067135.png

 

Or via the Phone UI Settings > Basic > Preferences > Networked Devices Background

 

SteffenBaierUK_3-1713262120852.png

 


Backgrounds

Usually the backgrounds can be:

  • Blue Gradient
  • Hallstatter See Lake (default)
  • Bavarian Alps
  • Forget-Me-Not Pond

A additional JPG or PNG picture can be defined using a configuration file pointing it an a location that the phone can re-connect to in case a reboot is required.

Caveats:
For VisualPro the Image size must be 1920x1080 and must be JPG!

  • Limit for size is 2.9MB
<test mr.bg.url="ftp://3:1@10.252.149.102/polycom-logo.jpg" mr.bg.selection="Custom" />

 

The above configuration example utilizes an FTP User of 3 and a Password of 1 with the defined Server IP and the Background Picture Name

SteffenBaierUK_7-1713262455646.png

 

Poly Instruction Text and Logo

SteffenBaierUK_6-1713262433231.png

 

The Instructions and/or the logo itself can be removed.

 <test mr.bg.showWelcomeInstructions="TextOnly" />

SteffenBaierUK_5-1713262411099.png

 

or none:

<test mr.bg.showWelcomeInstructions="None" />

SteffenBaierUK_4-1713262384638.png

 

Troubelshooting:

  • Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio or CCX 10240
  • Settings > Logging > Module Log Level Limits > Copy Utilities > Event 3
  • Settings > Logging > Module Log Level Limits > CURL > Event 3
  • Settings > Logging > Module Log Level Limits > Resource Finder > Event 3

The above should provide details on the dowloaing of the picture:

0601184832|copy |3|00|'http://lf:****@vandevel230.polycom.com/images/DSC_1046.jpg'; from 'vandevel230.polycom.com(************)'
0601184832|copy |3|00|Download of 'images/DSC_1046.jpg' succeeded on attempt 1 (addr 1 of 1)
0601184832|res |3|00|[ResFinderC]: Download - Copy file DSC_1046.jpg from http://vandevel230.polycom.com/images/DSC_1046.jpg


 

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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