[FAQ] I get the error Message "error loading 00xxxxxxxxxx.... - HP Support Community

SteffenBaierUK · ‎10-10-2012

If a Polycom Phone is booting and displaying the error message: "Error loading 000XXXXXXXXX.cfg" simply means that it cannot find it's individual configuration file on the Provisioning Server.

Note: 000XXXXXXXXX is just a placeholder for a MAC Address usually starting like 0004F or the new range 64167F !

A Phone will always attempt to load it's own 000XXXXXXXXX.cfg first before it attempts to download the 000000000000.cfg.

A 000XXXXXXXXX.cfg can simply be a copy of the 000000000000.cfg stored with the matching MAC address of the Phone to load individual configuration files.

Note: Please check your Admin Guide matching the software version your phone is running!

If above message is displayed please ensure that you provide a Provisioning Server so the phone can dowload it's software and standard configuration.

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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[FAQ] I get the error Message ﻿"error loading 00xxxxxxxxxx.cfg" and then Phone continues to reboot

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[FAQ] I get the error Message "error loading 00xxxxxxxxxx.cfg" and then Phone continues to reboot