[FAQ]Poly Phone not selecting the next line for a Hold acti... - HP Support Community

SteffenBaierUK · ‎04-17-2024

It may be desirable for a Polycom VVX Business Media Phone when trying to use the HOLD function that using an Enhanced Feature Key or Speed Dial the phone uses the same line rather than utilizing any additional lines.

Please use the call.stickyAutoLineSeize="1"

From the Admin Guide:

0 – (Default) Dialling through the call list uses the line index for the previous call. Dialing through the contact directory uses a random line index.

1 - The phone uses sticky line seize behavior. This helps with features that need a second call object to work with. The phone attempts to initiate a new outgoing call on the same SIP

Please download the attached file, Unzip and import via the Web Interface (UC Software 4.0.0 or later) via Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

[FAQ]Poly Phone not selecting the next line for a Hold action

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