Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎03-15-2017 11:16 AM

HP Recommended

I am utilizing an FTP server to provision our Polycom Trio devices. So far, we are having great success. 

However, the root of my folder is getting messy with log files. The log files that are being left here are <mac>-app.log and <mac>-plcmsyslog.tar.gz files.

I also have a "logs" folder, where i get the same type of log file files.

My 000000000000.cfg file includes the line LOG_FILE_DIRECTORY="logs" , as does my <mac>.cfg file.

 

I have tried this format also:

LOG_FILE_DIRECTORY="ftp://user:password@ftpserver/logs"

 

I'd really like to have all my logs in a single folder.

Any thoughts that can help?

Thanks!

-Derek

4 REPLIES 4

‎03-15-2017 11:34 AM

HP Recommended

Hello DerekHamaker,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

Usually if you have defined a LOG_FILE_DIRECTORY="/sub_directory_name/"  the phone should upload its <app> logs and the  <mac>-plcmsyslog.tar.gz .


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-21-2017 10:34 AM

HP Recommended

I have this same issue.

 

I have specified the folder setting for LOG_FILE_DIRECTORY.  However, only [MAC]-app.log and [MAC]-boot.log files are stored there.  The phones attempt to store the [MAC]-plcmsyslog files in the root (home folder) of the FTP user plcmspip.

 

Why is that?

 

VVX500

UC 5.5.1

 

Was this reply helpful? Yes No

‎03-21-2017 11:47 AM

HP Recommended

Hello KeithT,

welcome back to the Polycom Community.

 

The only phone that I am aware uploading a syslog file is the Trio. I suggest opening a support ticket on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-27-2017 12:30 AM

HP Recommended

Hello KeithT and all,

I went and raised this internally for the Trio as I found this myself during some testing.

 

I got the reply from Engineering that the Trio (and possibly the VVX) for now utilizes the corefile directory. This can be fixed but a workaround for now might be to set COREFILE_DIRECTORY="/logs/".

We are looking into this internally so keep an eye put for future release notes.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.