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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎08-21-2017 05:21 PM

HP Recommended

When I power up my Polycom soundpoint IP650 it takes me to the message "waiting for Initialising" and then it changes to "Failed to get boot parameters via DHCP" the three options i am given it reboot (which repeats this process) setup and about.

 

How can I go about fixing this issue? 

 

thank you

1 REPLY 1

‎08-22-2017 07:46 AM

HP Recommended

Hello PolySwan,

welcome to the Polycom Community.

It is always useful if you provide some kind of background:

 

  • Is this a brand new or a used unit?
  • Has this phone always done this or is this something that only recently started?
  • If only recently what has changed?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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