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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎01-24-2022 04:09 PM

HP Recommended

I have read countless articles, many with broken links since the version is so old, and getting no where.

 

I am trying to upgrade from 3.1.3.0439 to 4.0.15

 

Is it possible to use a locally setup FTP and upload that way? If so, do I just need the 2345-12500-001.sip.ld file in the directory? Does TFTP need to be used?

 

Can this be done from the webUI or just the phone itself?

2 REPLIES 2

‎01-25-2022 06:28 AM

HP Recommended

Hello @aross ,

 

Welcome to the Poly Community.


Since August 10, 2016, the Polycom SoundPoint Series IP321, IP331, IP335, IP450, IP550, IP560, IP650 and IP670 end of life.


We no longer host the BootROM Upgrader Software required to update the software from 3.x.x to 4.x.x!

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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For HP products please check HP Support.

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‎01-25-2022 06:59 PM

HP Recommended

You can use a local FTP Server to update your phone to the latest firmware.

 

http://www.daknetworks.com/blog/308-upgrading-polycom-phones-across-entire-location

You can use that site as a guide on how to update your Soundpoint IP 550 phone to the 4.0.15 firmware. Before you can upgrade you will need to upgrade the bootrom of the phone which that site provides working links which I have provided below and verified both links are working.

 

BOOTLOADER/BOOTROM/UPDATER files here for the SOUNDPOINT phones
http://downloads.polycom.com/voice/voip/uc/SoundPoint_IP_BootROM_4_4_0_Upgrader_release_sig.zip
or if you have a SoundStation 6000/7000, you need the B version here
http://downloads.polycom.com/voice/voip/uc/SoundPoint_IP_BootROM_4_4_0B_Upgrader_release_sig.zip)

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