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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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I have OBi firmware on my Polycom VVX 250 that I want to remove and put UC firmware back on.  We are changing providers and leaving Google Voice.  I need to remove this firmware, but everything I have tried does not work.  The internet does not give any good advice either.  Have any of you been successful at removing OBi firmware?

3 REPLIES 3
HP Recommended

Hello @AdamFoxRoach ,

 

welcome to the HP Poly community.

 

You have posted in an incorrect section and your post has been moved by a volunteer. It has been moved to a section more suitable for your request

 

From our VoIP FAQ:

 

Sep 03, 2019 Question: Can I convert a Poly VVX into ObiEdition or UC Software?

ResolutionThe process is not officially supported by Poly.

  • If you want a VVX in Obi Edition please purchase the ObiEdition
  • If you want a VVX in UC Software please purchase a VVX in UC Edition

    As stock issues may prevent users from purchasing the right phone an older guide on how this can be converted is >here<

    Please note the process is not officially supported by Poly

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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I have tried that page, but it did not work.  We originally bought these with the UC/SIP firmware, but then we moved to Google Voice.  Now we want to move from Google Voice due to many issues that they have (ex caller ID).  The "Device Update" page wants an XML file, but unfortunately every zip file I have tried with firmware, it rejects it.  

HP Recommended

Hello @AdamFoxRoach ,

 

You would not use an XML file if you are running an ObiEdition Software. You would be using the System Management > Auto Provisioning > Auto Firmware Update and then use the Links.

 

I just updated them so please try now again.

 

This is not officially supported by HP Poly as outlined in multiple places so this is at your own risk. 

 

You should purchase the right version to use.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.