Forbidden access to Poly B20 Web Config Utilty

sinjosb · ‎12-27-2023

Hi,

I wan to to access to Poly Web Configuration Utility of B20 to export the log. I enter the user name admin dan password Mac address. But Forbidden

You don't have permission to access this site, please verify your logon credentials and try again.

Anyone can help how to access?

Thank you.
Sinjo

SteffenBaierUK · ‎12-28-2023

Hello @sinjosb ,

welcome back to the HP Poly community. Unfortunately, some of your old Post(s) have not received an answer yet.

Most questions can be answered by consulting the Admin Guide for the relevant product or simply utilizing the community search. We have an extensive FAQ section that can be consulted.

For example, the VoIP FAQ contains:

Oct 7, 2011 Question: What is the default standard Username and Password for a Poly Phone?

Resolution: Please check => here <=

Links to the most important FAQ's can be found in my signature.

Other volunteers are welcome to reply.

If you still struggle I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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