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‎03-20-2015 05:00 PM

HP Recommended

Hello!

 

How can we fix the voice error while dialing "I'm sorry, you entered an incorrect extension."

 

Unless we dial super-fast, we get this error every time.

 

We don't dial so fast in our office, as we are entering a couple of digits at a time from a form.

 

Thank you!

 

AS

7 REPLIES 7

‎03-20-2015 05:41 PM

HP Recommended

Hello AshesOnTheSea,

welcome to the Polycom Community.

Please contact whoever supplies your service as this announcement has nothing to do with the phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎03-20-2015 05:43 PM

HP Recommended

RingCentral said it has to do with the phone... Timing out when dialing...

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‎03-20-2015 05:45 PM

HP Recommended

Hello AshesOnTheSea,

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

In addition its also useful to provide the information if you are dialing onhook or offhook.

 

Again, I doubt it is a phone issue, so your Provider Ring Central should reach out to our support team.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-20-2015 05:50 PM

HP Recommended

Thank you! The software version is 4.1.6.5374

 

Anya

Was this reply helpful? Yes No

‎03-21-2015 03:35 AM

HP Recommended

Hello AshesOnTheSea,

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

If the issue still persist after upgrading the phone to a supported Version have your Provider or Reseller open a ticket with Polycom support,

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-08-2016 10:47 AM

HP Recommended

Anyone have an update on this?  I am experiencing the same problem with Ring Central and with A VVX410.  I updated my phone to the latest firmware as well.

Was this reply helpful? Yes No

‎09-08-2016 11:24 AM

HP Recommended

Hello ,

welcome to the Polycom Community.

Please always state what you believe is the latest software as days, weeks and months down the line this statement is no longer valid.

 

In addition you may want to go and look at:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

 

The timeout can be defined

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.