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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎01-08-2015 09:54 AM

HP Recommended

Hi

New system installed and still getting used to the functions!

Have vvx500 phones and Jabra Pro wireless headsets, is it possible to get the calls picked up with one input? ATM I have to press both the headset button (on Headset not phone) and then the pickup button?

Also we seem unable to transfer calls as when you press transfer there are no other users visible to select?

Thanks

Nick

3 REPLIES 3

‎01-09-2015 02:44 AM

HP Recommended

Hello Nick,

welcome to the Polycom Community.

 

Have you enabled the Electronic Hook Switch Mode on the Phone for your Headset ?

 

Menu > Settings > Basic > Preferences > Headset > Analog Headset

 

In regards to transferring a call to a contact the community's VoIP FAQ contains this post here:

Apr 24, 2014 Question: How can I transfer a call to a Buddy/shared line/BLF/Contact on a  VVX300/VVX400/VVX500/VVX600?

Resolution: Please check => here <= 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎03-06-2015 08:29 AM

HP Recommended

Hi Stef.  Thaty was really helpful.  Now who suplies the Serial Cable referred to @ Jabras support site?

http://www.jabra.com/support/jabra-pro-925_925-15-508-185#

 

Pete

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‎03-13-2015 05:43 AM

HP Recommended

For the use of any other Jabra headset users, the part code for Polycom VVX & Jabra 9460 On/Off Hookswitch cable is 14201-17 & it's a Jabra product.

Very cool for call pickup virtually hands free. 🙂

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