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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎12-23-2015 08:14 PM

HP Recommended

Am I correct in assuming that a reset to factory does not change the application / firmware load ?

 

If so where can I find a list of what the original firmware shipped with a phone was ?

 

There are various numbers at the back of the phone I am hoping there is a table somewhere which can show me 

the hardware revision and the firmware load.

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-24-2015 01:38 AM

HP Recommended

Hello shahed100,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Sep 17, 2014 Question:What Software Version will Polycom ship phones with?

Resolution: Please check => here <=

 

The above explains this and based on the age of the phone it would have been shipped with a different version.

 

A factory restore will not touch the software, it will only reset the settings.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-24-2015 01:38 AM

HP Recommended

Hello shahed100,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Sep 17, 2014 Question:What Software Version will Polycom ship phones with?

Resolution: Please check => here <=

 

The above explains this and based on the age of the phone it would have been shipped with a different version.

 

A factory restore will not touch the software, it will only reset the settings.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.