• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎10-03-2011 03:18 PM

HP Recommended

The manual (Polycom® UC Software Administrator’s Guide) says to check the matrix (http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html).

 

Looking under IP321/331, I see I want the 4.0.0 Split zip. Clicking on the link gives a very cryptic message, "Your profile does not match the link you have followed. Please select from one of the following popular destinations:"

 

My phones haven't even arrived yet, and I'm already having troubles with the vendor<g>!

 

I've searched around a lot, and every reference I find says I need to put these files on my provisioning server, yet I don't know how to get them. I'm sure it's something simple for someone who has done it before, but these are my first Polycom phones and I want to have the provisioning server ready when the instruments arrive.

1 REPLY 1

‎10-03-2011 03:31 PM

HP Recommended

Hello Wdbarker3,

 

welcome to the Polycom Communty.

 

 

End Users cannot download the latest UCS 4.0.0 build as explained => here <=

 

You can download the current UCS 3.3.2 Software as posted => here <=

 

Best regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.