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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎05-20-2024 10:41 AM

HP Recommended

Looking for steps to enter the commands to enable PCAP

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-20-2024 10:50 AM

HP Recommended

Hello @Jeff1992 ,

 

From our VoIP FAQ:

 

Oct 7, 2011 Question: Do I always need a Provisioning Server or can I configure a Phone via the Web Interface or via the Phone Gui?
Resolution: Please check => here <=

 

or

 

Oct 20, 2017 Question:Why can I not change every single configuration parameter via the Phone UI or the Web Interface?

Resolution: Only the most common settings can be changed via the Phone UI or the Web Interface. Additional configuration parameters either require a provisioning server as shown => here <= or simply import a configuration file (or unzip FAQ attached example files) and import these via the Web Interface as shown => here <=

 

If you have any follow up questions, and no other volunteer replies, please work with our support organisation in your region.

 

Details are in my signature

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 person found this reply helpful
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4 REPLIES 4

‎05-20-2024 10:44 AM

HP Recommended

Hello @Jeff1992 ,

 

welcome to the HP Poly community.

 

From our VoIP FAQ:

 

Jul 11, 2014 Question: How can I capture Wireshark network traffic from the phone remotely?

Resolution: Please check => here <=

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-20-2024 10:47 AM

HP Recommended

I had found that article but I'm needing to know  how to enable the PCAP in the GUI

Was this reply helpful? Yes No

‎05-20-2024 10:50 AM

HP Recommended

Hello @Jeff1992 ,

 

From our VoIP FAQ:

 

Oct 7, 2011 Question: Do I always need a Provisioning Server or can I configure a Phone via the Web Interface or via the Phone Gui?
Resolution: Please check => here <=

 

or

 

Oct 20, 2017 Question:Why can I not change every single configuration parameter via the Phone UI or the Web Interface?

Resolution: Only the most common settings can be changed via the Phone UI or the Web Interface. Additional configuration parameters either require a provisioning server as shown => here <= or simply import a configuration file (or unzip FAQ attached example files) and import these via the Web Interface as shown => here <=

 

If you have any follow up questions, and no other volunteer replies, please work with our support organisation in your region.

 

Details are in my signature

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 person found this reply helpful
Was this reply helpful? Yes No

‎05-24-2024 04:23 AM

HP Recommended

Hello @Jeff1992 

 

please re-visit the article as it seems we snuck in a command in UC Software 6.1.0 for compatible VVX phones which also works for Poly Edge E, Poly Trio or Poly CCX phones.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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