How to change items on line view VVX 410

Anonymous · ‎07-08-2015

Hi,

When I look at line view all I see is my name on each of the lines and a little image of a phone. If I add a favourite it does not appear on the line view. How do I edit the lineview?

Thanks in advance,

Alex

SteffenBaierUK · ‎07-08-2015

Hello Alex,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC server

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

If this is in regards of Speed Dials:

Jun 17, 2015 Question:How can I add a Speed Dial to the Phone?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎07-08-2015

Hi,

I've no idea what kind of server I'm using.

I've followed the speed dial instructions you mentioned and favourites are not displaying on the phone. How do I find out what kind of server is being used.

Here is the other information

Phone Information

Phone ModelVVX 400

Part Number3111-46157-002

Rev:AMAC

Address00:04:F2:C2:E6:A9IP

Address192.1xxx

UC Software Version4.1.8.0628

Updater Version5.1.8.0598

ALex

SteffenBaierUK · ‎07-08-2015

Hello Alex,

Your Provider is Siphon so I would suggest you work with them or whoever installed the phone for you as there are ways of preventing Items to be placed on the actual phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Create an account on the HP Community to personalize your profile and ask a question