• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎01-04-2019 02:08 PM

HP Recommended

Hi All,

This is a quick question regarding BLF call pickup.  I have been following below FAQ but so far not successful (Whenever call comes in, "Incoming call" window pops up, but it goes to voicemail when "Pickup" button is pressed.  I noticed this is because the default value of call.directedCallPickupString is *97, which is the default voicemail feature code of FreePBX.  I changed the value, I placed notifycid=yes in sip.conf, but so far not luck.

 

https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-Busy-Lamp-Field-for-SoundPoint-IP-supported-Pho...

 

The above FAQ is generated on Nov.4th, 2011, I am wondering whether any updated version of the documents are available regarding BLF call pickup.

 

Any suggestion would be highly appreciated!

Many thanks in advance,

 

---

Environment:
Phone

- Model: VVX 601
- Part Number: 3111-48600-001 Rev:A
- IP Mode: IPv4

- UC Software Version: 5.9.0.9373
- Updater Version: 5.9.7.11143

PBX

- FreePBX: 14.0.5.5

- Asterisk: 13.23.1

1 REPLY 1

‎01-05-2019 05:48 AM

HP Recommended

Hello @domosute,

 

welcome back to the Polycom Community.

 

The quoted FAQ has enough troubleshooting information in there for you or others to look at any of your logs.

 

The next step would be to open a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.