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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎06-15-2016 09:46 AM

HP Recommended

I'm new to polycom phones. I have an IP Soundpoint 335 which I think I got provisioned correctly, but its got what I assume is a little error symbol in the top right hand corner of the display.

So, my question is how do I find out what its erroring on? Is there a log or a way to find out whats causing it?

 

2 REPLIES 2

‎06-15-2016 09:48 AM

HP Recommended

Hello Rubberducky,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

In addition the FAQ also has this FAQ post:

 

Jan 22, 2015 Question: How can I clear the warning indication / triangle or get details on the nature of an error?

Resolution: You can verify this via Menu => Settings => Status => Diagnostic => Warnings


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎01-14-2019 01:26 PM

HP Recommended

In my case it was caused by a warning that default admin password was in use. There was an option to dismiss the icon. It's gone now. Whew, glad that's over. 

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