I need help setting time on 331

Anonymous · ‎07-08-2016

I am in an office that gave me a ploycom 331 and i can not change the time.. i dont think it is a server issue as the guy beside me has a different time on his phone.. what setting has to be changed for my time to be fixed.. it is slow by 1 hour...

i have tried changing the sntp address to several things.. nothing chnaged it.

please help!

SteffenBaierUK · ‎07-08-2016

Hello shawnmaheed,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jan 28, 2013 Question: Time and Date flashing or unable to set time correctly

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎07-08-2016

The offset in the config file for your phone is wrong. eg:

tcpIpApp.sntp.gmtOffset="-18000"

This will set the phone to EST. I don't know what timezone you are in, but you specify the offset in seconds from UTC.

Anonymous · ‎07-08-2016

hi guys.. i am not a tech guy.. i just use the phone.. how do i change the offset? i tried doing the GMT offset but that does not change the tome for some reason/... how can i make that work? i put it to -6 and no change i tried -7 no change etc..

Anonymous · ‎07-08-2016

where can i enter the line

tcpIpApp.sntp.gmtOffset="-18000"

is that in the sntp setting?

Anonymous · ‎07-08-2016

at should be in sntp setting to make the time work?

Anonymous · ‎07-08-2016

what can i put in sntp setting to make the time work?

and why wont changing the GMT setting change the time if i go from - 6 to -7 it does nothing..

Anonymous · ‎07-08-2016

i have a polycom 331 phone and am not getting the correct time.. what should the sntp setting be? i have tried the ip addresses and i have tried applttime what else could get the time to be correct?

thanks

ps other people in my office get the right time..

SteffenBaierUK · ‎07-08-2016

Hello shawnmaheed,

there is no need to create a new post discussing the same thing.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎07-15-2016

Who is the administrator for your phones? You need to get in contact with them to tell them that the time is wrong on your phone. If the phone is provisioned, they need to check the contents of the config file to make sure that the offset is configured.

Alternatively you need to talk to the network administrator to make sure that there are no options in DHCP for SNTP, as these will override the phone's configuration.

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