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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎06-27-2024 03:56 PM

HP Recommended
Product: Edge E 220

I have several Poly Edge Phones, that are having a dropped call issue. For example, I have an Edge E 220 running firmware version 8.2.0.10139. We are to the point where we have packet captures going on both sides to see what is going on. Looks like the call sets up fine and RTP packets start flowing. Then, all of a sudden, the phone throws out and ICMP packet and the phone ends the call. In the screen shot, the phone is the 204 address and the server is the 161 address. Does anyone know what could be causing this. It almost seems like a diagnostic test or something like that, but we don't have any thing configured as far as that is concerned. Maybe it comes automatically turned on. All I know is I am at a loss. If anyone can point me in the right direction to turn off these ICMP (pings) I think that would solve my issue. Thanks!Screenshot 2024-06-27 at 5.49.21 PM.png

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1 REPLY 1

‎06-28-2024 12:03 AM

HP Recommended

Hello @RobA7 ,

 

welcome back to the HP Poly community.

 

I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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