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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- IP 6000 Can't get IP Address

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11-14-2012 05:12 PM
Hi,
I have an IP 6000 that I can't get onto our network. It won't get a DHCP address and even if I put a static address into it, i can't ping it.
4.2.2.0710 is the bootrom version. I know the cable and network are fine, because i've used other phones on this same cable. I've also tried flashing it, but i'm not sure if i did it right.
Thoughts?
11-14-2012 11:14 PM
Hello CrownITNY,
welcome to the Polycom Community.
Can you span a port to get a wireshark trace to see if the Phone is sending a DHCP discover or any network activity?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

11-15-2012 08:35 AM
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN