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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎11-14-2012 05:12 PM

HP Recommended

Hi,

 

I have an IP 6000 that I can't get onto our network.  It won't get a DHCP address and even if I put a static address into it, i can't ping it.

 

4.2.2.0710 is the bootrom version.  I know the cable and network are fine, because i've used other phones on this same cable.  I've also tried flashing it, but i'm not sure if i did it right. 

 

Thoughts?

3 REPLIES 3

‎11-14-2012 11:14 PM

HP Recommended

Hello CrownITNY,

welcome to the Polycom Community.

Can you span a port to get a wireshark trace to see if the Phone is sending a DHCP discover or any network activity?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-15-2012 08:26 AM

HP Recommended

Hi!

 

Well, i did one step easier than that.  I plugged it directly into the switch and it gets PoE, but the switch doesn't light up that there is any network connectivity.  Does that mean the phone is bad?

Was this reply helpful? Yes No

‎11-15-2012 08:35 AM

HP Recommended
Hello CrownITNY, this is a possibility if a wrong power supply was plugged into the Ethernet connection for example. Please liaise with your Polycom reseller. Best Regards Steffen Baier
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.