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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎06-11-2015 08:06 PM

HP Recommended

hi,

 

i have a polycom ip7000 and i need to change my PBX server address, but whenever I try to make the change, whether it be by web interface or through the phone, the changes won't save.

the phone will reboot and the settings will revert to the old settings.

 

i've tried doing every type of reset and the phone will always revert to the original settings.

 

Can you advise how I can fix this?

 

 

6 REPLIES 6

‎06-11-2015 09:23 PM

HP Recommended

hhm now it's actually failing to boot, and is stuck on 'checking application...'

Was this reply helpful? Yes No

‎06-12-2015 12:12 AM

HP Recommended

Hello allitnils,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-10-2016 09:48 AM

HP Recommended

Hello Community,

 

I have the same problem. I want to change my line settings but it doesn't work, equal each Browser IE, Firefox and Chrom

After push the safe button the old configuration will be displayed.

My Version:

Telefonmodell SoundStation IP 7000
Teilenummer 3111-40000-001 Rev:P
MAC-Adresse 00:04:F2:F9:AF:49
UC-Softwareversion 4.0.10.0568
BootROM-Softwareversion 5.0.5.2324 

 

Regards

Michael

Was this reply helpful? Yes No

‎05-10-2016 09:55 AM

HP Recommended

Hello Michael,

welcome to the Polycom Community.

 

We would need to reproduce this in our lab so could I kindly ask you to raise this via your Polycom reseller?

 

ScanSource Video Communications GmbH sold this phone back in 29/09/2015 so it is still within warranty and they should be able to open a case for you on this.

 

We would need some personal details and your configuration to replicate this and we are unable to do this via the community.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-30-2017 07:48 PM

HP Recommended

Has anyone resolved the issue of the Polycom IP 7000 not allowing for the phone server IP address to be changed? I am also experiencing this issue. I cahnge the IP address and the device shows Applying Changes but the change is never processed. 

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‎05-01-2017 02:05 AM

HP Recommended

Hello marti00,

welcome to the Polycom Community.

It is sill useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

I had asked the same question the original poster.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.