• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎05-27-2015 01:58 AM

HP Recommended

Hi all,

 

I've bought an IP7000 under the assumption it would be compatible with our ISP managed PBX (IP Centrex), unfortunately turns out it isn't.

I'd really like to avoid getting stuck with a pretty looking and expensive piece of plastic. 😞

 

From the PBX management portal I can generate provisioning files for the following IP phones:

 

  • ATLINKS IP600 (SIP-ADV PWD)
  • ATLINKS IP800 (SIP-ADV PWD)
  • AUDIOCODES MP102 (MGCP 1)
  • AUDIOCODES MP112 (MGCP 1)
  • CISCO 7940G (MGCP)
  • CISCO 7960 (MGCP)
  • EYEPMEDIA EYEP_COMMUNICATOR (SIP-ADV PWD 1)
  • GIGASET A510 (SIP-ADV PWD)
  • LG IP-8815 (MGCP 1)
  • LG IP-8830 (SIP-ADV PWD 1 SRT)
  • LG IP-8840 (MGCP 1)
  • SNOM 300 (SIP-ADV PWD 1)
  • THOMSON ST2030 (MGCP 1)
  • THOMSON ST2030 (MGCP 1)
  • THOMSON TB30 FW (MGCP 1)

I'm wondering if maybe one of these models has a closer configuration to what the Polycom needs and if by opening the configuration file I can translate the settings and manually provision the IP7000 to work.

 

Currently I managed to get the following settings, but as far as I know they're not sufficient to fully configure an IP phone:

call_server_address
mgc_port

sntp_server_address

 

Can anyone point me on the right track?

 

Thanks in advance!

1 REPLY 1

‎05-27-2015 02:32 AM

HP Recommended

Hello Rici,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.