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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎02-28-2021 08:07 PM

HP Recommended

Finally got around to update the firmware and bootrom on an IP 7000. Was a bit of a challenge to figure out how it worked and get all the needed files in place.

 

It was running firmware 3.3.1 which I presume is what the unit I have shipped with.

 

A few things I would suggest for updating from such an old firmware:

Note down settings before the upgrade and make sure you know your password. I lost the settings and had to re-enter them.

If using a Windows PC as your provisioning server and the phone can't connect to FTP/TFTP you may need to change settings on the firewall on your PC at least temporarily to allow the phone to connect.

 

The web interface on the new firmware is a lot better and the phone sounds better as well.

1 REPLY 1

‎02-28-2021 11:39 PM

HP Recommended

Hello @bmgr ,

 

Welcome back to the Poly Community.


We moved from the old-style pre UC software version around 10 years ago so you are a bit late.

 

Jun 08, 2017 Question: Is there a special process that needs to be followed upgrading a SoundStation IP6000 or IP7000?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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