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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎05-31-2012 01:41 PM - last edited on ‎08-01-2024 10:29 AM by Level 14

HP Recommended

01/08/2024 voipt2.polycom.com has been decommissioned. Please use Poly Lens to download firmware and set up a local provisioning server


Oct 7, 2011 Question: How can I set up my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <= and you need Poly Lens now to get access to Poly Software.

 

I was getting error 0x44020, Config Decryption Error, so I tried setting the <removed> server on my ip4000, and now I'm on Rev 3.1.7.0123, and I get 0x120 Config File Error.  nothing I do seems to work, and it's stuck and just wants to reboot if I don't go back into setup.

 

Added: Also after I boot, and am editing, if I choose About it says 4.1.4.0122,  not sure why i have 2 different versions.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-01-2012 07:29 AM

HP Recommended

Hello Neal,

 

many people misunderstand the reset as this just sets the network settings back to factory default.

 

Follow the Provisioning FAQ and setup an FTP Server and allow files to be written to the server.

 

This will then allow the phone to upload its logs so you can check for errors.

 

If all fails give Polycom support a call and pay the PPI and my colleagues will help you.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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6 REPLIES 6

‎05-31-2012 01:58 PM

HP Recommended

 

Hello nealrap,

welcome to the Polycom Community.

We encourage all users to read the Welcome Post, the FAQ and use the Forum Search.

 

Your post indicates that you are missing the provisioning server or files on the Provisioning server.

 

This is documended in the FAQ.

 

4.1.4 is the BootROM, 3.1.7 is the SIP Version

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-31-2012 02:30 PM

HP Recommended

Thanks for the link, and I tried the http://community.polycom.com/t5/VoIP/FAQ-How-can-I-setup-my-Phone-Provisioning-Download-Software/td-... article, but it didn't work.

I'm not sure what my settings should be, I tried Static, Option 66, custom, and 150,160, String IP address and put the server as: voipt2.polycom.com and nothing works, I just get Config File error 0x120.   Do you know specifically what I should put in each field?  If I need to point to a specific file or directory, I don't see where to do that.

Was this reply helpful? Yes No

‎05-31-2012 03:35 PM

HP Recommended

Hi,

 

the directory is decided by the Username. I can only suggest to check the logs to follow up.

 

A very simple issue, very easy to rectify.

 

Regards

 

Steffen

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-31-2012 03:39 PM

HP Recommended

Sorry, but maybe it's easy for you, but I'm just a user trying to get the phone to work.  i have no clue where any logs are, and I've spent hours reading FAQ's and documentation.  I'm a little technical, but what you said doesn't really make sense to me.

My unit should be crystal clean right now, since I did the reset, and It will eventually be in a very small asterisk environment if that helps. 

Can  you please be a bit more specific, and help me with what to type where on the unit.
Thanks

Neal.

Was this reply helpful? Yes No

‎06-01-2012 07:29 AM

HP Recommended

Hello Neal,

 

many people misunderstand the reset as this just sets the network settings back to factory default.

 

Follow the Provisioning FAQ and setup an FTP Server and allow files to be written to the server.

 

This will then allow the phone to upload its logs so you can check for errors.

 

If all fails give Polycom support a call and pay the PPI and my colleagues will help you.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-01-2012 07:39 AM

HP Recommended

okay, it worked.  I had to download the files from:

http://support.polycom.com/PolycomService/support/us/support/voice/soundstation_ip_series/soundstati...

for it, and put that at my own ftp location.

Thanks

Was this reply helpful? Yes No
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