IP6000 - CISCO 2960 - problem

[Anonymous]

Hello,

we've just bought new ip6000, p/n: 3111-15600-001 Rev:W and after configure manually SIP and Ethernet put into cisco 2960. It boots up, but has problem with registering. It's not even responds for pings.

Same polycom pluged into Cisco SG300 works fine.

I've tried few software but all of them works fine with SG300 but doesn't with 2960.

We have another IP6000, same p/n but differend soft: SIP Software Version 3.3.3.0069 and BootROM Software Version 4.3.1.0887 p/n: 3111-15600-001 Rev. B and he's working fine with SG300 and with CISCO 2960.

[SteffenBaierUK]

Hello @SAM-STX ,

Welcome to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync)
• Provide details if UC / SIP or ObiEdition
• Additional Poly Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
• For questions around Support please check here

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

We would need the actual software version and some sort of log.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Anonymous · Accepted solution]

cisco interface config as below do the thing

switchport trunk native vlan xxx
switchport trunk allowed vlan yyy
switchport mode trunk
switchport nonegotiate

IP6000 SIP working with 2960.