IP6000 - Toshiba CIX No Audio - HP Support Community

Anonymous · ‎01-21-2014

I setup an IP6000 to connect to a Toshiba CIX Phone System. I setup in my own office and tested to client's headoffice and all tested fine. Once I shipped to Client's remote location calls would connect but there was no audio(both ways). Reset unit, changed audio codec, no change. The Client has a Actiontech Router, I am trying to help their IT dept troubleshoot this issue. Is there any port that should be forwarded to the IP6000?

Thanks for your input!

SteffenBaierUK · ‎01-21-2014

Hello Garbear,

welcome to the Polycom Community.

The community's VoIP => FAQ <= now contains this post here:

Jan 21, 2014 Question: [FAQ] What Ports / Protocols are being used / need to be open in a Firewall?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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IP6000 - Toshiba CIX No Audio

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