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‎02-28-2014 03:21 AM

HP Recommended

Hi,

I've got a conference SoundStation IP 7000 with two microphones (analog) and a Real Presence group 500 codec with two Microphone Array (digital).

I'd like to connect the SoundStation with two Microphones Array to the Real Presence codec. I had a look on the integration guide (http://support.polycom.com/global/documents/support/setup_maintenance/products/voice/IP7000_HDX_Real... following the figure p.11.

There are the tests realised :
- Connection of SoundStation and Realpresence codec => OK
- One additional Microphone Array connected on the SoundStation => OK
- A second Microphone Array daisy chained on the first => the Microphones Array have the red light flashing.

Any ideas to solv this problem ?

Regards,

4 REPLIES 4

‎02-28-2014 08:00 AM

HP Recommended

Hello vincentd,

welcome to the Polycom Community.

A important question is always the current software version of the SSIP when testing this.

 

In addition you mention 2 analog Micorphones and then a Microphone Array.

 

The SSIP 7000 Support Page => here  <= holds a HDX guide (ssip7000_HDX_Integration_Guide) that has some explanation:

 

  • Only one analog extension microphone can be connected to the phone. The other microphone connector on the phone must be available to connect to the Polycom HDX system.

  • Only a single SoundStation IP 7000 phone may be connected to a Polycom HDX system. Additionally, up to two Polycom HDX Microphone Arrays may be daisy-chained with the phone on the same Polycom HDX Microphone Cable

image

 

Can you illustrate your installation somehow ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-28-2014 08:37 AM

HP Recommended

Hello Steffen,

 


I did a mistake in my explanation. The SPIP7000 with two analog microphones is the initial installation.

What I'm trying is the same as the figure you're showing from the integration guide :

Real Presence Codec <=> SPIP7000 : OK

Real Presence Codec <=> SPIP7000 <=> Microphone Array : OK

Real Presence Codec <=> SPIP7000 <=> Microphone Array <=> Microphone Array : Doesn't work. Microphones flash.

 

The SPIP version is 4.0.4.2906.

 

Best regards,

Was this reply helpful? Yes No

‎02-28-2014 08:59 AM

HP Recommended

Hello vincentd,

 

if you are trying to connect it like in the illustrated HDX example I would assume it should work.

 

As it does not in your case I suggest you contact your Polycom reseller so we can investigate this in support.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-03-2014 03:16 AM

HP Recommended

Hi,

 

Thanks for your response.

Just for information, there is two kinds of Microphones Array (http://www.polycom.fr/products-services/hd-telepresence-video-conferencing/realpresence-accessories/...

 

I use the one of the right on the picture (the new one used with Real Presence codec). Should I try with the old one ?

 

Regards,

Was this reply helpful? Yes No
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