IP7000 attempting to connect to Tor exit node?

Anonymous · ‎04-01-2020

I have several IP7000 IP phones in our company but one of them has recently been showing up in our IDS system attempting to connect to a Tor exit node on ntp port 123 at IP 158.69.35.227. The IP address has a DNS name of tor-exit.ubermen.net.

Our IDS is blocking the connection but, of course, it concerns me.

I have checked the configuration of the phone but find no reference to that IP address. I also updated it to the latest firmware

Short of resetting it to factory defaults or even replacing it, are there any suggestions?

SteffenBaierUK · ‎04-01-2020

Hello @BradR ,

Welcome to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

I have never heard of this and we would at minimum need to know if you are on a supported software?

I suggest to factory reset the device.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎04-01-2020

I followed the link for the guidelines but received the error below:

An Unexpected Error has occurred.

Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 54A526AB.

We are running the current software version: 4.0.15.1009.

I will perform a factory reset and will update the post if I encounter the issue again.

SteffenBaierUK · ‎04-02-2020

Hello @BradR

could this be as simple as a typo on the SNTP either via DHCP or manually added?

Best regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎06-01-2021

Brad did you ever find the cause of this, or a solution? We are experiencing the same issue.

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