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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

We are in the process of implementing IPv6 on our network.  Ive been able to get our endpoints to pull IPv6 addresses, but im having issues with some of options that ipv4 supported.  

 

We used option 66 to supply the file server information to the phone.  IPv6 doesnt have a like for like solution for this, but ive found that the endpoints support vendor specific option 17.  The only document i can find that shows any reference to how this is supposed to be configured states the following:

The following is an example configuration on a Linux DHCPv6 server for Polycom subcode definitions:

 

# Define PLCM options option space plcm code width 2 length width 2 hash size 4; option vsio.plcm code 13885 = encapsulate plcm; option plcm.boot-server code 1 = string; option plcm.time-offset code 2 = signed integer 32; option plcm.syslog-server code 3 = string; option plcm.vlan-list code 4 = string; option plcm.boot-server "2620:0:1aa0:8071:d485:f47d:5de5:be04"; option plcm.time-offset 19850; option plcm.syslog-server "2620:0:1aa0:8071:d485:f47d:5de5:be04"; option plcm.vlan-list "VLAN-A=513;";

Ive tried setting this up in our infoblox DHCP server, but the phone isnt accepting the option.  Ive opened a ticket with HP but so far a solution has been provided.  Has anyone been able to get this to work on their side?

 

3 REPLIES 3
HP Recommended

Hello @jlwilliams1979 ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly product you use. We have different Software aka Poly UC Software or ObiHai Edition so this is important for other users or the forum search.

 

The Information is important, especially in the future, when someone finds this post in days, months, or years.

 

Please do not simply edit the original post but reply with the versions.

 

In the FAQ or the Read 1st section, we remind users why this is important.

 

I would suggest you look at >this< example

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

We are currently running Poly UC Software 6.4.7

HP Recommended

Hello @jlwilliams1979 ,

 

I would consult this >here<

 

Any Poly Voice device would advertise itself as a Enterprise ID: Polycom, Inc. (13885) via the DHCPv6 Solicit Message (Discover in IPv4).

 

Setting this up as a Vendor Specific Option 17 on your IPv6 DHCP server so any reply is only given to Poly Voice Devices using option 16 to request this.

SteffenBaierUK_0-1749139612683.png

 

The device Requests the Boot Server, Syslog and others via Sub Options in the Option 17

SteffenBaierUK_1-1749139673974.png


The reply in Option 17 should define the plcm.boot-server as a String. The actual plcm.boot-server should be within " and "

 

On your Infoblox Server this should be within the OPTION_VENDOR_OPTS.

 

I would assume this to be something like "http://Username:Password@[IPv6]"

 

If no other volunteers reply, I suggest you keep working on your already open ticket. The team working on this can reach me internally if needed.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.