Intercom on a Poly Edge E220

JohnMcI · ‎09-27-2023

Looking at purchasing 15 Poly Edge 220s for my 15 person org. We've never used IP phones before and the one non-negotiable feature they ALL want is an easy intercom.

I'm looking over Poly's documentation for the Edge series and it says

1) Select Intercom.
2) Enter a number or select a contact.

But I'm looking at the picture of the front of the phone and I don't see an Intercom button. How will they select Intercom?

What they don't want is to have to dig deep into a menu structure just to access what they perceive as a dead-simple operation!

SteffenBaierUK · ‎09-29-2023

Hello @JohnMcI ,

Welcome to the HP community.

I suggest you check our VoIP FAQ:

Aug 19, 2015 Question:Can I set up an Intercom functionality?

Resolution: Please check this post => here <=

or

Jan 21, 2014 Question: How can I use PTT / Push To Talk / Paging / Page ?

Resolution: Please check => here <=

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Create an account on the HP Community to personalize your profile and ask a question