Issue: Cannot access admin via IP web utility (VVX500)

[Anonymous]

I am trying to log into the admin side of the Polycom Web Configuration Utility via the phone's IP address (model# VVX500) but I can only access the 'user' side. I need the admin side to change the SIP configuration. I went on tried reseting the admin to default by noting the <removed by the administrator>; powering down the phone then powering it back up; pressing 1,3,5 when the welcome screen appears but I cannot figure out how to enter the <removed by the administrator> as a password when it prompts for it to initialize the resetting process. It only shows the asterisk as placeholders and not any other characters. (see attached pic)

[SteffenBaierUK]

Hello @marcbhi18,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here

The above is also stated in the Read First: Welcome to the Polycom VoIP Forum

If this is not possible please contact your Polycom reseller or the person you purchased the phone from.

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Thank you for your response.

I am unsure how to enter the default admin password in the boot screen (reference attached pic). I cannot see what characters I am entering. In other words, I cannot determine whether I am entering letters, numbers or both. It is unclear on how to acheive this.

[Anonymous]

Hi marcbhi18,

it´s not to difficult.

In your screenshot it´s 1->Aa so only numeric is active. When you hit the button, next one is Aa, after that AA... The first digit matters.

Aa (to capitalize the first letter only, and use lowercase for the remaining letters).

AA (to enter uppercase only)

aa (to enter lowercase only)

123 (to enter numbers only)

[Anonymous]

Thank you for the tip mschulze!

SteffenBaierUK with what mschulze tips, I have tried entering the default admin password '456' with no luck. Please note we purchased this used and unsure if that makes a difference in accessing the admin side. I have tried contacting the reseller but they do not have that admin password. I am continuing to work with the reseller as well as consulting this community.

[SteffenBaierUK]

As stated in my original reply we cannot disclose this within the community so I close this post to prevent further answers.