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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎06-10-2024 11:38 AM

HP Recommended

I am attempting to facotry reset an Ip 7000 soundstation by proxy ( person over the phone ) That person is having a hard time placing capital letters once we get to the password screen after holding down “1,” “3,” “5,” “7”.  Can anyone tell me what format this text is entered with as in T9 or something else? Thanks in advanced 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-10-2024 12:15 PM

HP Recommended
@CCOMWilsonM wrote:

Deos the MAC have to be put in with capital letters ? 

from the FAQ:

 

  • Select the input modifier once to toggle into lower case letter mode 
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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4 REPLIES 4

‎06-10-2024 11:41 AM

HP Recommended

Hello @CCOMWilsonM ,

 

welcome to the HP Poly community.

 

From our VoIP FAQ:

 

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=

 

The FAQ explains everything.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-10-2024 12:10 PM

HP Recommended

Deos the MAC have to be put in with capital letters ? 

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‎06-10-2024 12:10 PM

HP Recommended

Also, Thank you for the quick reply!

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‎06-10-2024 12:15 PM

HP Recommended
@CCOMWilsonM wrote:

Deos the MAC have to be put in with capital letters ? 

from the FAQ:

 

  • Select the input modifier once to toggle into lower case letter mode 
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 person found this reply helpful
Was this reply helpful? Yes No
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