• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎08-11-2015 03:37 PM

HP Recommended

I am having problems with the computer running LYnc detecting the Polycom CX5500.  It is conencted over the USB 3 cable adn I have tried several cables.

I have identified an unknown device in device manager which is the CX5500 (I can uninstall the unknow device, plug the Polycom back and the unknow returns).

I have tried different USB cables and ports

Installed the managment software which does not see the Poly.

Repaired Office

Windows is updated

Lateset firmware installed on CX5500

Any suggestions?

 

Thanks

1 REPLY 1

‎08-11-2015 03:47 PM

HP Recommended

Hello gothamus,

welcome to the Polycom Community.

Could you kindly state the software version as in weeks or moths to come nobody will know what at the time of your post was the latest version.

 

The CX5500 needs the two black cables (one is USB and one is proprietary Polycom) between the Power Box and the camera and then the blue USB cable between the camera and the PC to work.

 

  • If the above is not the wiring you are using the unit will not work.
  • If the above is the wiring you are using and the unit still does not work please contact your Polycom reseller for support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.