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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎06-13-2024 01:19 PM

HP Recommended

Hello,

I need to find firmware version 5.9.3.9694 for our Polycom VVX410 phones; Zoom says they need this version for them to provision our phones and we are on a later version - 5.9.4.3247. I have tried the web interface Utilities - Software Upgrade but it only offers newer versions than we have. Does anyone have this firmware or know where I can download it? Can't seem to find it here.

Thank you all!

1 REPLY 1

‎06-13-2024 02:57 PM

HP Recommended

Hello @ITstuff ,

 

welcome to the HP Poly community.

 

We sometimes remove older versions due to security issues. I would suggest you ask Zoom to work internally with us to supply them with this software so they can share it with you if they need it to onboard you.

 

Best Regards

 

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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