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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Is there any way to adjust the microphone input of the phone base? Working to resolve issues of reported weak\muted\unclear audio input while using the external speaker.

If not, is there a viable option of using a external microphone to increase the quality of audio input? The only microphones I can find are for the SoundStation conference types and aren't compatible with the desk phone 150 units.

 

Thank you

3 REPLIES 3
HP Recommended

Hello @JCLANTON ,

 

Welcome to the Poly Community.


It would be useful to find out if this is running UC Software or ObiEdition? Also, a backup could be useful.

 

I suggest you study the FAQ and then come back with some answes.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Steffen,

 

Thank you for the response. The 150 is running UC Software and I've provided a backup from one of the devices affected.

 

I've gone through multiple FAQs, manuals and other sources without finding any solution.

HP Recommended

Hello @JCLANTON ,

 

This model of the phone does not support acoustic fence so please copy the below into an editor and save with any filename and a type of .cfg. Then import via the Web Interface:

<tweb voice.ns.hs.enhanced="0"
		voice.ns.hd.enable="0"
		voice.ns.hd.enhanced="0"
		voice.ns.hs.enable="0"
		voice.ns.hs.enhanced="0" />

 

If this still fails please work with Scansource who sold the phone back in 7/9/2020. They are your Tier 1 support.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.