Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎12-12-2012 04:12 AM

HP Recommended

Hi There,

 

We've just replaced all our SNOM 360 phones with the new PolyCOM VVX500.

 

Nice phone with lots of features, but I am searching for a way to display a message or icon in the home screen if you missed a call when i've been away from my desk.

And I don't mean the clock icon to go the the list of missed and placed calls. Just a notification of some sort to see that you've been called. This mus be possible right ?

5 REPLIES 5

‎12-13-2012 03:35 AM

HP Recommended

Hello DannyV,

welcome to the Polycom Community.

I am not sure what Software or how you have tested this but running for example UCS 4.0.3 Rev F on idle:

 

image

 

pressing the home button:

 

image

 

Above should be clear enough ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-17-2013 01:38 AM

HP Recommended

Hello Steffen,

 

Tha't's just what I am looking for, but when I get called , I don't got the missed call message in the display.

 

We run Interaction Client .NET version 3.0 SU15 and the phone has software version 4.0.1.13922

 

How do I get the message in my display ?

Was this reply helpful? Yes No

‎01-17-2013 02:20 AM

HP Recommended

Hello DannyV,

 

the first screenshot shows the phone in Idle state and the icon on the top shows it has two missed calls.

 

This is what is shown if you missed a call whilst you away from your desk.

 

I am unsure what you are after based on your reply.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-17-2013 03:00 AM

HP Recommended

My display does not change after I miss a call , so no number in de "clock" icon and no notification, date and time is displayed in my case not "2 missed calls" as in your screenshots.

Was this reply helpful? Yes No

‎01-17-2013 03:15 AM

HP Recommended

Hi Danny,

 

we currently have a issue within the UCS 3.3.x and 4.x.x Software where a missed call is not shown if the call had information missing in the SIP signaling.

 

In order to verify this please raise a case with Polycom support via your Polycom reseller and provide the following:

 

  • Wireshark Trace of the Phone from booting up and missing the call
  • App & Boot Log from FTP Provisioning Server from booting up and missing the call
  • Export of the Configuration used on the phone

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
Recommendations
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.