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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎06-14-2017 05:45 PM

HP Recommended

We want to be able to conference more than two calls at a time on the Polycom 6000. Our VoIP provider said everything is set up on their side to be able to do that. How do we enable that feature on the phone?

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-17-2017 10:14 AM

HP Recommended

Hello @Cazimmy,


As outlined now on multiple occasions including the FAQ post the phone cannot do more than 3 together.

 

Your previous provider may have supported a centralized conference , as described in the FAQ, but you need to check with your provider.

 

From a Polycom perspective we can close this topic as we explained in detail what the phone is capable off and what not.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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12 REPLIES 12

‎06-14-2017 10:52 PM

HP Recommended

I would also like to know this...we need at least 7 people on our conference calls...please advise the set up.  we have Polycome Soundstation 2W.  Cheers.

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‎06-15-2017 12:23 AM

HP Recommended

Hello @Cazimmy,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 25, 2011 Question: What is the maximum amount of participants in a conference call?

Resolution: Please check => here <=

 

@Kylie

 

The SoundStation 2W is an analog phone so you posted in the wrong section.

 

The PSTN FAQ contains:

 

Oct 20, 2011 Question: How can I setup a conference or how many participants can be in the conference?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-17-2017 12:08 AM

HP Recommended

Thanks for the response. 

 

I went ahead and updated the Bootrom and the Application version. 

 

I added this to the config:

 

feature.nWayConference.enabled="1"

 

which seems to have been retained however, there is still no manage option. In addition, I'm trying to add more than one line to the phone and I've added:

 

feature.enhancedFeatureKeys.enabled="1"

 

but I don't see a place to put a second line in.

 

Thanks.

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‎06-17-2017 01:13 AM

HP Recommended

Hello @Cazimmy,

As already stated you can make one call to another location and then conference a 2nd call into this making this a 3 way conference. This is the maximum your phone supports.

 

Any more participants and you server needs to host this for you.

 

You can also only use 1 Line on any of the SoundStation IP Phones.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-17-2017 09:39 AM

HP Recommended

That is surprising as we had this same model previously with a different provider and it did more than a 3-way conference. Also, I checked with Polycom prior to purchasing and they said it would do it.

 

Was this reply helpful? Yes No

‎06-17-2017 10:14 AM

HP Recommended

Hello @Cazimmy,


As outlined now on multiple occasions including the FAQ post the phone cannot do more than 3 together.

 

Your previous provider may have supported a centralized conference , as described in the FAQ, but you need to check with your provider.

 

From a Polycom perspective we can close this topic as we explained in detail what the phone is capable off and what not.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-17-2017 10:16 AM

HP Recommended

Sorry to say that your answer seemed a little snippy. Polycom should not have told me differently before I purchased this unit.

 

You can go ahead and close this out.

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‎06-17-2017 11:24 AM

HP Recommended

Hello @Cazimmy,

 

Apologize for simply stating the facts and explaining the technical limitations.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-17-2017 11:59 AM

HP Recommended

Wow. This wasn't better.

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