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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎08-02-2021 06:07 PM

HP Recommended

Muffled voice is heard when using the device for Google Meeting. Also, muffled from the other line.

 

Actions taken (not solved): 

-Rebooted device

-Unplugged/Plugged network cable

 

3 REPLIES 3

‎08-03-2021 02:17 AM

HP Recommended

Hello @cmendoza ,

 

Welcome to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow-up post should contain.


For your post, the above was not provided. Is this a brand new SoundStation or is this a used unit that worked at some point?

 

What SIP server or Service is being used? Can you call another extension on the same server and does this work?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-03-2021 11:09 AM

HP Recommended

This is a used unit currently being used but its just having the muffled audio quality issue. Everything else is working properly, the only issue is the audio quality during Google Meetings.

Was this reply helpful? Yes No

‎08-03-2021 11:45 AM

HP Recommended

Hello @cmendoza ,

 

You still have not provided us, volunteers, with a lot to troubleshoot as you have not answered the questions. 

 

It works OK calling other numbers but not calling Google voice?

 

If yes then I suggest you check the FAQ:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

Compare if this is using a different codec for example.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.