Need replacement handset retaining tabs

Rudholm · ‎03-14-2025

I need this part for Edge E550/E350/E220 phones (I think it's the same on all Edge phones). It's the tab that you flip around that holds the handset when the phone is wall mounted. I called Support but they said the part is not available. I find that hard to believe.

SteffenBaierUK · ‎03-15-2025

Hello @Rudholm ,

Welcome to the HP Poly community.

From our VoIP FAQ:

Aug 22, 2024 Question: Is there a part number to order replacement Hookswitch tabs for Edge E phones?

Resolution: Please see the below part numbers for Hook Switch tabs for Edge E Phones

8F3R4AA	Poly Edge E100/220 Hook Tab (25 Pieces)
8F3R5AA	Poly Edge E300/320/350/400/450/500/550 Hook Tab (25 Pieces)

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Rudholm · ‎03-15-2025

Thanks for the help. I saw that part number elsewhere but it looked like that item was for the tabs that go on the rear of the phone to secure it to the wall.

Perhaps that item number is a set of both the handset retaining clips and the rear mounting tabs?

SteffenBaierUK · ‎03-18-2025

Hello @Rudholm ,

I checked with the Product Manager and the piece in the list is:

I added the picture to the FAQ too

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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