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HP Recommended

I have a VVX D60 paired with a VVX 400.

When I disable encryption on the VVX 400, I can make and receive calls with the D60.

 

However when I enable encryption, I cannot hear audio using the D60. The VVX is able to hear audio.

I have confirmed this issue using both firware versions 5.7.1 and 5.9.1 on the VVX 400.

D60 info: v0.7.41 package VVX-D60_DSW-97

 

Using XML provisioning, here are my security settings:

 

<security sec.tagSerialNo="0">
 <SRTP sec.srtp.enable="1"
  sec.srtp.requireMatchingTag="0"
  sec.srtp.leg.enable="1"
  sec.srtp.offer="1"
  sec.srtp.require="1"
  sec.srtp.mki.startSessionAtOne="1"
  sec.srtp.offer.HMAC_SHA1_80="1"
  sec.srtp.offer.HMAC_SHA1_32="0"
        sec.srtp.holdWithNewKey="0"
     sec.srtp.resumeWithNewKey="0" />
 </security>

Packet capture shows VVX communicating with 5061 (as desired). Signalling seams to work.

 

6 REPLIES 6
HP Recommended

Hello @SomeoneElse,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

Stating the above most likely we would need to get this into support


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Details as requested:

Phone Model  VVX 400 paired with D60
Part Number  3111-46157-002 Rev:A
MAC Address  00:04:F2:C7:85:D4
IP Mode  IPv4
UC Software Version  5.9.1.0615
Updater Version  5.9.7.12459
Call Platform: openSIP

HP Recommended

Hello @SomeoneElse,

 

your VVX400 was sold by SCANSOURCE COMMUNICATIONS back in 27/08/2015 so the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

 

Contact ScanSource as they can open a ticket for you.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended
Hi Steffen,
Thanks for your response. This issue is affecting many handsets. I know that I can open a ticket, but isn’t this a public forum?
HP Recommended

Hello @SomeoneElse,

 

of course you can post anything in this community but I assume you would expect a fix if this is in any case a bug on our site so I provided the escalation path.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Understood, thank you.

Service Request Number 1-11412379921 opened.


@SteffenBaierUK wrote:

Hello @SomeoneElse,

 

of course you can post anything in this community but I assume you would expect a fix if this is in any case a bug on our site so I provided the escalation path.

Best Regards

Steffen Baier

Polycom Global Services


 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.