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‎06-09-2016 04:03 AM

HP Recommended

Hello Support,

 

i have problems regarding Polycom CX5000 with MacBooks. There is no Video possible (Audio is ok) - tried with Lync for Mac 2011 and FaceTime.

Im using the newest MAC OS X El Capitan Version and the Software is up to date. Its working fine with Windows Notebooks.

Is there any solution for the video issue with Macs using CX5000?

 

Regards

3 REPLIES 3

‎06-09-2016 04:11 AM

HP Recommended

Hello AS01,

welcome to the Polycom Community.

Is this a CX5000 or a CX5100 or CX5500?

 

The Video format used on a MAC is not compatible to my knowledge with the CX5000.

 

The latest 1.2.0 Release added MAC Support for the CX5100/CX5500

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-09-2016 04:22 AM

HP Recommended

Hello SteffenBaierUK,

 

thanks for Your answer.

Its a CX5000.

So there is no solution for the Video issue with Macs?

 

Regards

Was this reply helpful? Yes No

‎06-09-2016 04:25 AM

HP Recommended

Hello AS01,

not to my knowledge.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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