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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎02-08-2016 11:42 PM

HP Recommended

Anyone can explain how to open a support case through web?

 

A partner of us sent an ee director which is not partially working. This device has 2 year premier support which is still valid.

 

I work in a distributor, we sold this device via a partner.

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‎02-09-2016 12:19 AM

HP Recommended

Hello Switch Whisperer,

welcome to the Polycom Community.

End Customers can only open a Support ticket via the Polycom reseller the unit has been purchased through.

 

Can you provide me with the serial number so I can look this up ?

 

Both the Codec and the Camera serials.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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