Persistant Volume - Jabra Engage 65 and 75

[TShea]

Hi,

I have a single HP Polycom 450 that refuses to keep the volume persistent between calls but only for a specific model of headset - Jabra Engage 65 and 75. I'd searched around for all applicable values that would potentially impact the phone volume and I'd set all the values to "1" in provisioning. The phone only acquired some of what I set (assuming some values aren't appropriate for this model or firmware) but still no persistent volume is occurring.

Has anyone experienced this? Any suggestions are welcome.

Values Set

<voice.volume.persist.handset=”1″/>
<voice.volume.persist.headset=”1″/>
<voice.volume.persist.handsfree="1">
<voice.volume.persist.usbHeadset="1">
<voice.volume.persist.bluetooth.headset="1">
<voice.volume.persist.bluetooth=”1″>
<voice.volume.persist.usb.bluetooth.headset="1"/>
<voice.volume.persist.usb.handsfree="1">

Values Phone Adopted

<voice.volume.persist.bluetooth.headset="1">
<voice.volume.persist.handset=”1″/>
<voice.volume.persist.headset=”1″/>
<voice.volume.persist.usbHeadset="1">

Phone Model	VVX 450
Part Number	3111-48840-021 Rev:A
UC Software Version	6.4.4.3219
Updater Version	6.4.4.3219

[SteffenBaierUK]

Hello @TShea ,

Welcome to the HP Poly community.

How is the headset connected that you have the issue with?

From our VoIP FAQ:

Jan 16, 2014 Question: How can set the Handset/Speaker/Headset volume to a persistent setting / remember the volume?

Resolution: Please check => here <=

In addition check:

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

Your quotes

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If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier